Pharmacie Principale de la Porte d'Orléans in Paris

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comments 5

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  sacha pariente

  :: 30 March 2018 16:14:37

  Merci à cette pharmacie qui m’a sauvé en pleine nuit grâce à son service 24/24 La personne qui m’a reçu m’a conseillé parfaitement Comptez sur moi pour revenir. Merci !

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  sacha mellul

  :: 30 March 2018 15:38:54

  Pharmacie très accueillante de jour comme de nuit ! Pharmaciens à notre ecoute ! Je recommande fortement d’y aller

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  Orlane Escoffier

  :: 16 March 2018 09:45:44

  Un salarié qui se permet de me juger car je prends des anti-depresseurs, se substituer au médecin n'est pas votre rôle. La direction devrait en effet revoir le comportement de ses salariés. (je mets une etoile car je suis obligée pour poster mais sinon je n'en mettrai pas )

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  Ar Damala

  :: 19 February 2018 16:14:43

  Giving one star absolutely because I have to (would be more tempted to leave no star at all). Big pharmacy operating more like a super-market, mac donalds or KFC rather than like a pahramcy. Though there are exceptions and one coule not characterize all employees with the same way (as of course there are exceptions), the personnel has been proved to be rude as well as unhelpfull. On this occasion I had to send a friend to buy a box of sterile gauzes. Unfortunately as this had to happen in emergency, he did not have the prescription with him. I neerthelless asked him to go there, insist to take a ticket (the usual practice of this pharmacy is not to give any ticket or proof of payment, other than the credit card payment proof, unless you really insist), ecplain the situation and ask if there can be any reimbursement a posteriori (the gauzes cost almost 100 euros). The employee he dealed with assured him that this is indeed possible. Cured and on my feet again, I visit the pharmacy to take another medicine, speak with a very comprehensive lady from the staff of the pharmacy, assuring me that it is indeed possible to get reimbursed, I just need to provide the ticket and the prescription, something that I do a few days after. There I had to do with another employee, shaking his head and basically saying me this is my problem and nothing can be done. Insisting on getting more information about the procedure to folloz, he keeps on being extremely rude, unpolite and unhelpful. I guess though that as we are talking about a pharamcy, having to get a medicine without prescription, asking advice to eb reimbursed a posteriori is not that rare. AFter having queud for almost 20 minutes (it was a Sunday, unfortunately this is the only pharmacy in the neighboorhood being open 7/7 and 24h) you can imagine my deception. UPDATE: today I talked with teh French social security who told me I can send them the proofs (ticket and prescription) so that I get reimbursed. Since 2/3 of the employees we had to deal with assured that a reimbursement is possible, I guess that following a faster, pharmacy led procedure was also possible. In any other case, the employee could have politely informed me that this is indeed possible and that I have to contact the social security for that. Which was not the case. Bottom line: the staff is not knowledgable, has no empathy and no expertise. They behave as (badly paid?) employees and not as specialised staff being there to help. You are better off trying any other bigger or smaller pharmacy in the neighboorhood, you will have more chances of being treated in a decent way and as a human being. Note: I speak very good French but during my surgery, I sent over a friend who had only a basic level of French. The attitude of the staff was simply hiddeous. Such a pity for a place in which most of us need to go when in great need. To be avoided.

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  RABIN Charles

  :: 05 January 2018 15:21:25

  Bonne pharmacie dans l'ensemble, ouverte 24h/24h et service rapide sur place. En revanche, il faut vraiment revoir l'accueil téléphonique des clients. Lorsqu'on appelle pour connaître le prix d'un vaccin non remboursé, et dont le prix est librement fixé par la pharmacie, la personne au bout du fil refuse de donner le prix sous prétexte "que l'on ne donne pas les prix au téléphone" "il faut vous déplacer" ... Ça prend 2 cliques sur l'ordinateur et quelques secondes, mais visiblement c'est trop demandé. La direction devrait revoir le comportement de certains de ses salariés. Qui plus est, j'ai appelé derrière deux autres pharmacies où le prix m'a été donné sans problème.