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12, Rue Halévy, 75009, Paris, Paris, FR France
contactos teléfono: +33 1 44 83 42 00
sitio web: www.apple.com
mapa e indicacionesLatitude: 48.872315, Longitude: 2.33332
dario 71
::Beautiful building in front of the Opera Garnier. Nice staff
Loïc
::The worst service ever. Only one exception the technician who finally dealt with us. We had an appointment to change an iPhone screen. When we arrived at the genius bar entrance, the lady in charge of welcoming the customers was so pretentious and pretending to be over busy, not able to listen not even to a "bonjour" We sat where she said to wait for our technician to come. After half an hour waiting past the appointment time, I returned to see the lady and asked her to check that everything was ok. I was very polite and she almost insulted me "sir I know my job, no need to check, seat at your table and be quite”, I insisted that she checked all the same, she shouted "I know my job”, then, speaking loud to her colleague “THEY get so much on my nerves today”. So I waited near her so that she finished to welcome some clients and she was not at all paying any attention to me. Then out of nowhere, she said "you are to close wait down there” (I was like at 2 yards from her which is a respectful distance). At the end I insisted and she finally checked, only to find out that my session was open and the technician was serving another customer instead of me. Not a word of apology, except "go to your table, someone will come". Finally we were helped by the very kind technician I was talking about at the beginning of this post. While leaving the bar I just said, "you see it was worthwhile checking, if not, we could have spent the whole afternoon waiting". She replied so rudely to me that my friends could not believe it! I never lost my temper and was very well educated all along, i underlined it to her, and she replied "maybe I was rude by words, but you are rude with your body, waiting too close to me" and she turned her back to me, rolling her eyes. WORST EXPERIENCE OF SERVICE EVER, ALL BRANDS INCLUDED. WHE. LEAVING WE SAW MANY OTHER CUSTOMERS GOING OUT OF THE STORE SO SHOCKED BY THE STAFF ATTITUDE TOWARDS THEM TOO. That was 28 April 2018 at 1 pm in case Apple management considered giving a proper re-training to their undignified staff, especially one of them...
Roshan Lamichhane
::Too Crowded! The staff didn't help me solve my problem. I was referred to this store by another store in Louvre and was told to directly visit Genius Bar as I had waited more than an hour there without my issues resolved. But the guy here was not half as friendly or cooperative that the one in Louvre. They had me wait for more than half an hour just to tell that nothing can be done till Monday! Didn't even bother listening to me at all!
Ercin Aslan
::Best place for being frustrated and observing French work inefficiency. You will see almost more staff than customers. Said staff is often clustering in numbers of three around one customer while other customers have to wait for ages. Making an appointment will not save you. Plan for hours and bring a book and lot of patience. And beware, elasticity is not reciprocal but strictly to observe for customer as 10 minutes delay will result in immediate cancellation. To avoid at all cost, unless you love watching beautiful interior architecture.. on end.
Peter Klenk
::Traveling the world and having to visit Apple Stores can be a treat. This one seems to be in the shell of an old bank. Beautiful use of space. A great buzz of people enjoying their products. I bought a shell for my new phone and those products were in the basement where the old vault once was located. Check out the old mosaic tiles on the floor! People didn't know English fluently, but knew enough to get me what I needed quickly and to check me out in fast order even though the place was full.